Managed IT Operations

Yes, we are a Microsoft Cloud Solutions Provider (partner). This allows us to resell licensing for any Microsoft Cloud product, including Microsoft 365, Azure, Power Platform, etc. It also allows our team to administer your Microsoft tenant, with your permission, of course.

Yes. We are a Microsoft Cloud Solutions Provider indirect reseller working with Pax8 as our Microsoft distributor. When you onboard a new user, we obtain the necessary licensing for you and provision the user without any additional work on your end. The licensing cost is included in your monthly billing from Tridium.

Yes, Tridium can configure Microsoft 365 to fit your specific business needs. We assess your workflows, security requirements, and collaboration goals to customize the setup. This includes configuring email, document sharing, Teams channels, and permission settings tailored to your team. We also ensure integration with other business applications you use. Our expert setup helps improve productivity while keeping your data secure and compliant.

We have a partnership with Lenovo, so all of the hardware we provide is currently Lenovo brand. We can acquire both new and certified refurbished devices, depending on your desired need and spend.

While we are very familiar with Google Workspace, we cannot provide the same level of service to our clients that Microsoft 365 allows. Therefore, we will currently only assist with Google Workspace in an ad hoc fashion, and cannot provide a comprehensive managed services package at this time.

Yes. We have performed a number of Google Workspace to Microsoft 365 migrations, and very often can complete the migration without any downtime.

Yes, you can access most business tools like Microsoft 365, Teams, Zoom, and Slack right from your phone using their mobile apps. This lets you check email, join meetings, chat, and collaborate on documents on the go.

Yes. We are able to lock down your corporate data within the Microsoft mobile applications, so that the data cannot be downloaded, printed, or copy/pasted out of the managed Microsoft applications into the personal device's storage. Users are still able to save documents directly to their corporate OneDrive or SharePoint for viewing, editing, or sharing. We are also able to prevent corporate data from being backed up to personal Cloud backup services, such as iCloud. These controls are extremely flexible and can be customized to the client's desired security posture, but a basic level of control is recommended for all clients.

Not by default, but we can on request. Instead, we ask our clients to make use of the OneDrive included in their Microsoft 365 subscription and can even force OneDrive to be enabled at all times so that all files placed within the user's Documents or Desktop are synchronized. Files stored within OneDrive are backed up to the Microsoft Cloud, which we then backup to another immutable, non-Microsoft Cloud.

If you accidentally delete a file in Microsoft 365 or similar cloud services, it usually goes to a “Recycle Bin” or “Trash” where you can restore it within a set time frame (generally 15-30 days). After that, the file may be permanently deleted, so timely recovery is important. Many services also offer version history, letting you recover previous versions of files if needed.

Microsoft 365 stores your data across multiple secure data centers with built-in redundancy to protect against hardware failures. However, it’s not a traditional backup service, so accidental deletions or malicious changes may not be fully recoverable beyond certain retention periods. For comprehensive protection, many businesses use third-party backup solutions to regularly back up their Microsoft 365 data.

Yes, both Teams and SharePoint let you control who can see and access files or conversations through detailed permission settings. You can set access at the team, channel, or document level to ensure only authorized users can view or edit content. This helps protect sensitive information and keeps collaboration secure.

Yes, Tridium can provide comprehensive training for your staff to effectively use the Microsoft 365 applications. We tailor training sessions to match your team’s skill level and specific business processes. Our goal is to help employees become confident and efficient with email, Teams, SharePoint, and other applications. Tridium also offers ongoing support and resources to address questions as they arise. This ensures your team maximizes the value of the technology and improves overall productivity.