Tridium Knowledge Base
Straight answers to everyday IT and security questions
Written by the Tridium team for business owners and their staff.
Popular: OneDrive, Phishing, Patch management, SharePoint
Managed IT vs. an in-house IT person: which costs less?
The short answer
For most small and midsize businesses, managed IT costs less than hiring in-house. A full-time IT administrator earns a median of $99,130 a year (BLS), and benefits bring the cost to about $140,000 before tools, training, and turnover.
What are the best practices for information security?
The short answer
The most important information security best practices are using multi-factor authentication, practicing least privilege, and installing updates regularly.
What is the difference between OneDrive and SharePoint?
The short answer
OneDrive is for an individual user's files, while SharePoint is for an entire department or team. Both are Microsoft cloud-based document management and collaboration tools.
What is patch management?
The short answer
Patch management is the process of making sure software patches, which correct bugs and security vulnerabilities in operating systems such as Windows, macOS, and iOS, are actually applied to devices rather than postponed.
What is device management?
The short answer
Device management lets an organization control its devices by applying policies users cannot circumvent, improving security, efficiency, and performance.
What is device compliance and why is it important?
The short answer
Device compliance is an automated, regular checkup confirming a device meets security baselines such as data encryption, an enabled firewall, up-to-date antivirus, a working Trusted Platform Module, and Secure Boot. Failed checks alert IT.
How should I report phishing or junk emails that make it to my Inbox?
The short answer
Report it directly to Microsoft using the "Report" button in Outlook or Outlook on the web: choose "Report Phishing" for messages trying to steal credentials or trigger actions like bank transfers, and "Report Junk" for unwanted ads.
Why can I not install or update particular applications without intervention?
The short answer
Some applications need administrator approval because they install for all users, change system settings such as startup apps or the firewall, or install drivers, the same actions malware uses. Admin rights could also disable antivirus, EDR, or updates.
What should I know when migrating from Google Workspace to Microsoft 365?
The short answer
When moving from Google Workspace to Microsoft 365, Outlook replaces Gmail and Calendar, Teams replaces Chat and Meet, OneDrive and SharePoint replace Drive, and Word, Excel, and PowerPoint replace Docs, Sheets, and Slides.
How can I access SharePoint files in File Explorer, similar to OneDrive?
The short answer
Use SharePoint's "Sync" feature. With OneDrive installed and signed in to your organizational account, open the SharePoint site in your browser, go to Documents (or a specific folder), and click "Sync.
Start with these
- CybersecurityWhat are the best practices for information security?The most important information security best practices are using multi-factor authentication, practicing least privilege, and installing updates regularly. Others include long, unique passwords kept in a password manager, locking devices with a short auto-lock timer, encrypting data at rest and in transit, restricting admin access, monitoring third parties, regular audits, and security awareness training, applied consistently every day.
- Microsoft 365What is the difference between OneDrive and SharePoint?OneDrive is for an individual user's files, while SharePoint is for an entire department or team. Both are Microsoft cloud-based document management and collaboration tools. OneDrive can sync a user's Desktop and Documents folders across devices. SharePoint organizes shared files into sites, which can be set up per department, per client, or even made public-facing.
- CybersecurityWhat is patch management?Patch management is the process of making sure software patches, which correct bugs and security vulnerabilities in operating systems such as Windows, macOS, and iOS, are actually applied to devices rather than postponed. It is basic security hygiene: fewer unpatched holes means less chance a vulnerability becomes a security incident. Tridium includes patch management in all of its managed services packages.
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